How to calculate net promoter score in excel with pictures
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You can calculate net promoter score (nps) by subtracting the percentage of individuals who wouldn’t recommend you from the percentage of individuals who might do so. .to calculate your company’s nps, take the percentage of customers who are promoters and subtract the percentage who are detractors. How to calculate net promoter score manually.
Net promoter score can be calculated using a simple nps formula where we subtract the total percentage of detractors from the percentage of promoters to determine your overall net promoter score.
Percentage of promoters minus percentage of detractors When you follow these steps on how to calculate net promoter score, the equation would look like this: If it is, then this is your score. To calculate your net promoter score, simply paste the following formula into any cell (one caveat: