How to calculate net promoter score 5 point scale with 100% working
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Use our nps calculator to find your nps score based on your count of promoters, detractors and passives. The formula for calculating net promoter score is: Nps is calculated by subtracting the percentage of customers who answer the nps question with a 6 or lower (known as ‘detractors’) from the percentage of customers who answer with a 9 or 10 (known as ‘promoters’).
To calculate your net promoter score, subtract the percentage of detractors from the percentage of promoters.
The number you’re left with is your nps, it’s as simple as that. For instance, if you have 25% promoters, 55% passives and 20% detractors, the nps will be +5. Nps % = ( (promoters — detractors) ÷ respondents) x 100. How to calculate nps in excel:
